Read Before Your Place A Return Ticket

At Grounded Labs, your satisfaction is our priority. Here's a summary of our return and issue policy:

1. Damaged or Defective Products

Notify us within 7 days of receiving your order. We'll arrange a return or replacement, covering return shipping costs.

2. Incorrect Items

Notify us within 7 days of receiving your order. We'll arrange a return or replacement, covering return shipping costs.

3. Change of Mind Returns

Notify us within 14 days of receiving your order. Return the item unopened and unused, covering return shipping costs. A 10% restocking fee may apply

4. Refunds Eligible

returns will be refunded to your original payment method within 10 business days.

5. Cancellation Policy

Cancel within 24 hours of placing your order. Once processed, orders cannot be canceled.

6. Return Process

Contact Customer Support for a Return Authorization. Package the item securely with original packaging. Include a copy of your order invoice and the Return Authorization. Our delivery guy will come and repick it for you.

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Return Request Form